How We Handle Orders & Issues

How we handle orders & issues

AutoFitPro is a small-batch, owner-run brand. Every hard topper is custom-cut for a specific customer in a production run that only starts when we hit the minimum order count. We keep our pricing low by running lean — no dealer margin, no middleman, no warehouse of spare panels. In exchange, every issue is handled directly with the founder, case-by-case.

Deposits

Your $600 deposit reserves your spot in the next production run and locks in your configuration. The deposit is refundable up until your unit enters production — typically the first 1–2 weeks after your order, once we hit the minimum batch size. Once your panels are being cut to your configuration, the deposit is no longer refundable because the materials are already committed to your truck.

Final payment

The $1,500 final payment is charged only after your unit has been built, inspected, and is ready to leave the factory. We do not charge final payment until we can confirm your unit is physically ready to ship.

If something goes wrong

We don't publish a formal returns policy or warranty because every situation is different and every customer is different. What we do is this:

If your crate arrives damaged — photograph it at delivery, note the damage on the driver's paperwork before signing, and email autofitpro@gmail.com with the photos and your order number. We'll work with you to make it right.

If a part is missing, broken, or defective — email autofitpro@gmail.com with photos and your order number. We'll work with you to make it right.

If something fails after install — email autofitpro@gmail.com and tell us what happened. We've built this product for real R1T owners and we respond to every message personally.

No form letters. No ticket systems. No runaround. You email the AutoFitPro team, we read it, and we figure it out together.

Questions before you order?

That's exactly what email is for. Reach us at autofitpro@gmail.com and we'll respond within 1 business day (M–F).